Sign In with your
Trend Micro Account

Sign in to MySupport

Need Help?

Need More Help?

Create a technical support case if you need further support.

Emails sent via Hosted Email Security (HES) outbound filtering are blocked by some destination mail servers

- Updated:
- 10 Aug 2017
- Product/Version:
- Hosted Email Security 1.9.8
- Hosted Email Security 2.0
- Platform:
- N/A N/A

Summary

Some destination mail servers perform Sender Policy Framework (SPF) checking therefore emails sent via HES outbound filtering are getting blocked by those destination mail servers.

Details

To resolve the issue:

Go to the DNS configuration of your domain and create a .TXT record.
Insert the SPF record syntax for HES outbound servers:
For all regions:

v=spf1 include:spf.hes.trendmicro.com ~all

Rating:

Category:

Configure

Solution Id:

1057622

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.