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Unable to install VMware tools on Smart Protection Server

    • Updated:
    • 31 May 2016
    • Product/Version:
    • Smart Protection Server 3.0
    • Trend Micro Smart Protection Server 2.5
    • Trend Micro Smart Protection Server 2.6
    • Platform:
    • Not Applicable N/A
Summary

After you installed or upgraded the Smart Protection Scan Server to version 2.0, VMware could no longer function. The VMware Tools configuration fails with complier errors when running /usr/bin/vmware-config-tools.pl.

Details
Public

This issue happens because there is a new Linux Kernel module 2.6.32.9 that is being used in Smart Protection Server 2.0. There is no need to install the VMware tools or the Linux Kernel module. The server kernel module already contains the VMWare Tools module (vmxnet3), which SPS requires.

If you are installing with minimum requirements, disable the Web Access Log from the Command Line Interface (CLI). For more information, you may check the Smart Protection Server Installation and Upgrade Guide.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1057775
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