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Excluding a file or application from the anti-malware scan of Worry-Free Business Security Services (WFBS-SVC)

    • Updated:
    • 12 Aug 2019
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 6.2
    • Worry-Free Business Security Services 6.3
    • Worry-Free Business Security Services 6.5
    • Worry-Free Business Security Services 6.6
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • N/A N/A
Summary

A certain application or file on your computer was detected as a malware by the WFBS-SVC agent. However, you are sure that the application or file is legitimate and does not carry malware and you want it to be excluded from the Real-time/Manual/Scheduled scan conducted by the WFBS-SVC agent.

Learn how to add the files and folders to the exclusion list of WFBS-SVC.

Details
Public

To exclude the application or file from the anti-malware scan:

  1. Log on to the WFBS-SVC console.
  2. Go to the Configure Policy page and perform one of the following:

    • Classic Mode: Go to SECURITY AGENTS and select a group. Click on the Menu icon (three vertical dots) then click Configure Policy.
    • Advanced Mode: Go to POLICIES > Policy Management. Click Add or click an existing policy.
  3. In the Configure Policy page, click on the Windows icon.
  4. Under EXCEPTION LISTS > Scan Exclusions.
  5. In the Real-Time Scan / Scheduled Scan / Manual Scan section, click a tab and configure the required exceptions.
  6. To add an exception:

    1. Click Add.
    2. Specify the folder path, file name, file path, or file extension to exclude from the scans.

    3. Select the scan types to apply the exceptions.

      Scan Types

    4. Click Add.
  7. To edit an exception:

    1. Click the exception in the first column of the list.
    2. Update the exception.
    3. Press the ENTER key to save the changes.
    4. Select or clear the check boxes in the scan type columns.

      Select or clear the checkboxes

  8. To delete an exception, point to the exception and click the trash icon in the last column of the list.
  9. Under Exclude directories where Trend Micro products are installed from the following:, select the scan types to apply this setting.

    select the scan types

  10. Click Save.
  1. Go to the Configure Policy page and perform one of the following:

    • Classic Mode: Go to SECURITY AGENTS and select a group. Click on the Menu icon (three vertical dots) then click Configure Policy.
    • Advanced Mode: Go to POLICIES > Policy Management. Click Add or click an existing policy.
  2. Click on the Mac icon.
  3. Go to Scan Exclusions.
  4. Click a tab and configure the required exceptions.

    configure required exceptions

  5. To add an exception:

    1. Click Add.
    2. Specify the file path or file extension to exclude from the scans.

    3. Click Add.
  6. To edit an exception:

    1. Click the exception in the first column of the list.
    2. Update the exception.
    3. Press the ENTER key to save the changes.
  7. To delete an exception, point to the exception and click on the trash icon in the last column of the list.
  8. Click Save.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1057800
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