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Retrieving a lost Customer Licensing Portal (CLP) account username and password

    • Updated:
    • 12 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

This article shows you what to do when you have an existing CLP account, but you lost/forgot the username or password.

Details
Public

Replace lost or forgotten passwords at the Customer Licensing Portal by doing the following:

  1. Click the Forgot your password link.
  2. Enter your Account name or email address associated with the account during initial registration.

    A new password will be sent to the email address.

    If you do not have the account information or if the email you used is no longer active, contact Trend Micro Customer Service and provide the following information:

    • Account number (if any)
    • Company Name
    • Customer Name
    • Email address
    • Phone Number
    • License Certificate (if you want to change the email address in the CLP Account)
Premium
Internal
Rating:
Category:
Register
Solution Id:
1057820
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