Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Debugging and log collection for Anti-Malware Solution Platform (AMSP) processes that crash in Worry-Free Business Security (WFBS) 7.0

    • Updated:
    • 22 Dec 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Small Business Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard Server Edition
    • Windows 2008 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary

This article shows you how to debug the crash issues of AMSP processes in WFBS 7.0.

Details
Public

Do the following:

  1. Install ADPlus (Debugging Tools for Windows Vista or above):
    1. Download ADPlus using one of the following links:
    2. Open a command prompt and change the directory where ADPlus.vbs located.
    3. Run the script with the following parameter:

      ADPlus -crash -pn -coreServiceShell.exe -o c:\amsp_dump

    4. Keep the command windows running until you encounter application crash.
  2. Install Dr. Watson as the default debugger (Debugging Tool for Windows XP):
    1. Open the command prompt for Windows.
    2. Execute the "drwtsn32 -i" command to install Dr. Watson as the default application debugger.
    3. Execute the drwtsn32 application, then create a full memory dump file.

      Dr. Watson

  3. Enable AMSP debug:
    1. Go to C:\Program Files\Trend Micro\AMSP\.
    2. Open the AmspConfig.ini file and set the value of the "DebugLogAMSPServiceStar" parameter to "1".
    3. Save and close the file.
  4. Reproduce the issue.
  5. Contact Trend Micro Technical Support and provide the following when issue is replicated:
    • Case Diagnostic Tool (CDT) logs
       
      No need to select Event. Just click Next to get the system's basic information (preferably all the system event logs).
    • C:\Program Files\Trend Micro\AMSP\dump folder
    • C:\Windows\Temp\WFBS_Debug folder 
    • Dump created by Adplus
    • c:\amsp_list - run command: dir "c:\program files\trend micro\" /s /o > c:\amsp_file_list.txt
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1058011
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.