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Re-registering ServerProtect for Microsoft Windows (SPNT) to Control Manager (TMCM) without reinstalling the agent

    • Updated:
    • 13 Apr 2016
    • Product/Version:
    • Control Manager 6.0
    • ServerProtect for Microsoft Windows/Novell Netware 5.7
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Windows 2003 Compute Cluster Server
    • Windows 2003 Datacenter Server
    • Windows 2003 Datacenter Server Edition 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Storage Server
    • Windows 2003 Web Server Edition
    • Windows 2008 Datacenter Server
    • Windows 2008 Datacenter Server Edition 64-bit
    • Windows 2008 Enterprise Server
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
    • Windows 2008 Standard Server Edition 64-bit
    • Windows 2008 Storage Server
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
Summary

SPNT, which is based on the Trend Micro Infrastructure (TMI) Protocol, has no re-registration option in its management console unlike other products managed by TMCM. This article details how to re-register the SPNT agent to the TMCM server without reinstalling the agent.

Details
Public

To re-register the SPNT information server to the TMCM server:

 
Performing these steps will generate new GUIDs so the logs will not be associated to the SPNT servers anymore.
  1. On the SPNT information server, stop the Trend Micro Infrastructure Service.
  2. For TMCM 5.0/5.5 users, stop the EarthAgent service. For TMCM 6.0 users, stop Trend ServerProtect Agent.
  3. On the TMCM server management console, go to the Directory Manager and delete the target SPNT information server and all its normal servers.
  4. Go back to the SPNT information server.
  5. Download the attached 56346_CMAgentGuid_20040521 file and extract it to a local folder.
  6. Open a command prompt and execute the following:

    CMAgentGUID
    CMAgentGUID /deleteguid

    The first command creates a backup of the GUID in the registry. If you already have a backup of the registry key, you no longer need the first command. The second command is necessary because it will delete the existing GUID.

  7. Go to the ..\Trend\SProtect folder and back up the entity.cfg file.
  8. Open the entity.cfg file and delete the line(s) starting with "Entity_GUID".
  9. Save and close the file.
  10. Back up and delete the following files:
    • ..\Trend\common\tmi\mrf_server.dat
    • ..\Trend\common\tmi\mrf_entity.dat
  11. Start the following services:
    • For TMCM 5.0/5.5:
      • TMI service
      • EarthAgent service
    • For TMCM 6.0:
      • TMI service
      • Trend ServerProtect Agent service
  12. Repeat the steps above for the other information servers.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1058021
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