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Unable to connect to Smart Scan Server using SSH tools like WinSCP or Putty

    • Updated:
    • 18 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • Platform:
    • Not Applicable N/A
Summary

An administrator is trying to connect to the Smart Protection Server using SSH, such as Putty or WinSCP. However, attempting to use any SSH tool fails to connect to the server properly.

Details
Public

To connect to the Smart Scan Server, you will need to enable SSH and disable the iptables.

Do the following:

  1. On the Smart Scan Server command prompt, log in as root.
     
    Root account is used to access the operating system shell and has all rights to the server. This account includes the most privileges and is created during the initial installation of the Smart Scan Server.
  2. Run the following command:

    # service iptables stop

  3. Type this command to return to the login screen:

    # exit

  4. Log in with the admin account.

    Note: This account is the default administration account used to access the Smart Protection Server Web and CLI product consoles. This account includes all rights to the Smart Protection Server application, but does not include access rights to the operating system shell.

  5. Run the following commands:

    > enable
    > enable ssh

  6. Enter the following commands to return to the login page:

    > exit
    > exit

You will not be able to access the Smart Scan Server using tools such as WinScp and Putty. Make sure to use the root account for these tools.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1058189
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