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Rule tokens or variables are printed twice on email notification stamps in Hosted Email Security (HES)

    • Updated:
    • 16 Aug 2016
    • Product/Version:
    • Hosted Email Security 2.0
    • Platform:
    • Not Applicable N/A
Summary

Know why filenames of attachments are printed twice on email notification stamps when creating a policy/rule in HES.

Details
Public

You can create and modify rules/policies in the HES console. When creating a rule/policy in HES to inform the intended recipient about a high risk attachment (.exe), the filename of the attachment is printed twice on the email notification stamp.

This issue occurs when the attachment type (.exe) is defined twice on the attribute of the rule/policy.

To resolve the issue:

  1. Log in to the HES console.
  2. Click the Inbound Protection tab then Policy and choose the policy to be modified.
  3. Under the Advanced section, click the attachment name or extension and the true file type criteria.

    You will find that .exe is defined on both fields.

    Advanced section

    Click image to enlarge.

  4. Remove the .exe from one of the criteria.
  5. Save the changes.
 
The above procedure can also be used in creating a new policy of the same nature and for other file names or extensions.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1058202
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