Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Using Microsoft's Distributed File System (DFS) with OfficeScan (OSCE)

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition
    • Windows 2008 Enterprise Server
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard Server Edition
    • Windows 2012 Standard
    • Windows 2012 Standard R2
Summary

This article explains Trend Micro's position regarding support for Microsoft DFS as well as the recommendations when using OSCE on top of this environment.

Details
Public

OfficeScan supports DFS starting with version 8.0 and above.

To ensure that DFS will work properly with OfficeScan, do the following:

  1. Apply the latest Microsoft updates for DFS.
  2. Download the latest patch for OfficeScan.
  3. Make sure to update your Scan Engine and Pattern files.

If you encounter issues using DFS, do the following:

  1. Download and run the Case Diagnostic Tool (CDT).
  2. Reproduce the issue with the CDT utility running. For more information about using the CDT, please refer to the Using the CDT to collect the information needed by Technical Support KB article.
  3. Contact Trend Micro Technical Support and provide the logs for further assistance and analysis.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1058211
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles