Using Microsoft's Distributed File System (DFS) with OfficeScan/Apex One

- Updated:
- 9 Mar 2020
- Product/Version:
- Apex One All
- Apex One as a Service
- OfficeScan All
- Platform:
- Windows

Summary

This article explains Trend Micro's position regarding support for Microsoft DFS as well as the recommendations when using OfficeScan/Apex One on top of this environment.

Details

OfficeScan/Apex One supports DFS starting with version 8.0 and above.

To ensure that DFS will work properly with OfficeScan/Apex One, do the following:

Apply the latest Microsoft updates for DFS.
- Windows 2003/Windows XP
- Windows 2008
Download the latest patch for OfficeScan/Apex One.
Make sure to update your Scan Engine and Pattern files.

If you encounter issues using DFS, do the following:

Download and run the Case Diagnostic Tool (CDT).
Reproduce the issue with the CDT utility running. For more information about using the CDT, please refer to the Using the CDT to collect the information needed by Technical Support KB article.
Contact Trend Micro Technical Support and provide the logs for further assistance and analysis.

Rating:

Category:

Troubleshoot

Solution Id:

1058211

Feedback

Did this article help you?

Thank you for your feedback!

What was the problem with this article?

The image(s) in the article did not display properly.

The article did not provide detailed procedure.

The article is hard to understand and follow.

The video did not play properly.

The article did not resolve my issue.

Others. Please specify.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

Thanks for voting.

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:

We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.