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"Windows couldn't start the ActiveMQ ..." appears when manually starting the ActiveMQ service

    • Updated:
    • 12 Oct 2015
    • Product/Version:
    • Trend Micro Security for Mac 1.5
    • Platform:
    • Windows 2003 Enterprise Server
    • Windows 2003 Standard Server Edition 64-bit
    • Windows 2003 Web Server Edition
    • Windows 2008 Enterprise Server Edition 64-bit
    • Windows 2008 Standard Server Edition
Summary

The following error message appears when manually starting the ActiveMQ service of the Security for Macintosh (TMSM) to view the TMSM console:

"Windows couldn't start the ActiveMQ for Trend Micro Security service on Local Computer.
Error 1067: The Process terminated unexpectedly."

Details
Public

Checking the wrapper.log file under C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\, you will see the following:

==============================================================================
FATAL | wrapper | 2013/08/01 14:36:01 | Unable to execute Java command. The system cannot find the file specified. (0x2)
FATAL | wrapper | 2013/08/01 14:36:01 | "java" -Dactivemq.home="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\.." -Dactivemq.base="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\.." -Djavax.net.ssl.keyStorePassword=password -Djavax.net.ssl.trustStorePassword=password -Djavax.net.ssl.keyStore="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../conf/broker.ks" -Djavax.net.ssl.trustStore="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../conf/broker.ts" -Dcom.sun.management.jmxremote -Dorg.apache.activemq.UseDedicatedTaskRunner=false -Dderby.storage.fileSyncTransactionLog=true -Xss192k -Xmx512m -Djava.library.path="C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../bin/win32" -classpath "C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../bin/wrapper.jar;C:\Program Files\Trend Micro\OfficeScan\Addon\TMSM\apache-activemq\bin\win32\..\../bin/run.jar" -Dwrapper.key="LqH6ESI4EjdWHQ6v" -Dwrapper.port=32000 -Dwrapper.jvm.port.min=31000 -Dwrapper.jvm.port.max=31999 -Dwrapper.pid=4668 -Dwrapper.version="3.2.3" -Dwrapper.native_library="wrapper" -Dwrapper.service="TRUE" -Dwrapper.cpu.timeout="10" -Dwrapper.jvmid=1 org.tanukisoftware.wrapper.WrapperSimpleApp org.apache.activemq.console.Main start
FATAL | wrapper | 2013/08/01 14:36:01 | Critical error: wait for JVM process failed
==============================================================================

To resolve this issue:

  1. Make sure that Java is installed. You can verify this in the Add/Remove Programs.
  2. Install the latest Java application version on the TMSM server.
  3. After installation, you should now be able to start the ActiveMQ server and open the TMSM console.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1058244
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