Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

ScanMail for IBM Domino (SMID) cannot download updates from Control Manager (TMCM)

    • Updated:
    • 12 Oct 2015
    • Product/Version:
    • ScanMail for IBM Domino 5.6 Windows
    • ScanMail for Lotus Domino 5.0 Windows
    • ScanMail for Lotus Domino 5.5 Windows
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

By default, SMID secure connection when the SMID servers are configured to get updates from TMCM server as another Internet source. However, TMCM cannot hold a *.sig file, causing the communication to fail. The TmuDump.txt file from the SMID server shows that SMID tries to download SIG files from a non-exisiting TMCM server. The file also displays the following error:

Inf 20110121 04:04:13 5956 3848 Server certificate issuer name: /O=Trend Micro internal CA/CN=Trend Micro  internal CA
Inf 20110121 04:04:13 5956 3848 Server certificate subject name: /O=Trend Micro internal CA/CN=customer.na.domain.com
Err 20110121 04:04:13 5956 3848 HttpsConnection: Client Error: HTTP 404 Not Found

Details
Public

To resolve this issue, disable the secure connection when downloading updates from TMCM:

  1. Add the "disablesecureupdate=1" parameter to the notes.ini file using this command in the Domino console:

    "Set Configuration disablesecureupdate=1"

  2. Try updating the pattern file.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Update
Solution Id:
1058297
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.