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Data Loss Prevention (DLP) clients encounter issues when Microsoft Silverlight is installed

    • Updated:
    • 14 Apr 2016
    • Product/Version:
    • Data Loss Prevention Endpoint 5.5
    • OfficeScan 10.6
    • Platform:
    • Virtual Appliance Embedded Linux
    • Virtual Appliance N/A
Summary

When Microsoft Silverlight is installed, the DLP clients cannot prevent users from attaching sensitive files to email messages sent through Hotmail.

Details
Public

The compatibility issue between DLP and Silverlight causes this problem. It also involves the way DLP works with HTTP and HTTPS connections.

To address this issue, install DLP 5.5 Hot Fix Build 1326.

Request the hot fix file from Trend Micro Technical Support. For Premium Support Program (PSP) clients, contact your Technical Account Manager (TAM).

Check the Readme file for more information about this hot fix.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1058305
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