Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Unable to access the SecureCloud service

    • Updated:
    • 9 Nov 2014
    • Product/Version:
    • SecureCloud as a Service 3.7
    • Platform:
    • Amazon Linux 2011.09
    • Amazon Linux 2012.03
    • CentOS 5.4 32-bit
    • CentOS 5.4 64-bit
    • CentOS 5.5 32-bit
    • CentOS 5.5 64-bit
    • CentOS 5.6 32-bit
    • CentOS 5.6 64-bit
    • CentOS 5.7 32-bit
    • CentOS 5.7 64-bit
    • CentOS 6 32-bit
    • Linux - Red Hat RHEL 5.4 32-bit
    • Linux - Red Hat RHEL 5.4 64-bit
    • Linux - Red Hat RHEL 5.5 32-bit
    • Linux - Red Hat RHEL 5.5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - Red Hat RHEL 6.1 32-bit
    • Linux - Red Hat RHEL 6.1 64-bit
    • Linux - Red Hat RHEL 6.2 32-bit
    • Linux - Red Hat RHEL 6.2 64-bit
    • Linux - SuSE 11.1
    • Ubuntu 10.04 32-bit
    • Ubuntu 10.04 64-bit
    • Ubuntu 10.1 32-bit
    • Ubuntu 10.1 64-bit
    • Ubuntu 11.04 32-bit
    • Ubuntu 11.04 64-bit
    • Ubuntu 12.04 32-bit
    • Ubuntu 12.04 64-bit
    • Ubuntu 9.1 32-bit
    • Ubuntu 9.1 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Server R2
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows Server 2003 R2 SP2
    • Windows Server 2003 SP2
    • Windows Server 2008 SP2
Summary
The IP address of the SecureCloud backend server has been changed. As a result, you cannot access the service because of the firewall rules/ACL that you are using to protect your environment.
Details
Public
Below are the Trend Micro reserved IP segments for SecureCloud:
  • 150.70.226.143-146, 150.70.226.192/28 (SecureCloud production)
  • 150.70.242.96/28 (SecureCloud backup site)
If you have firewall rules/ACL settings, include the above IP addresses in your Trusted IP Adresses list.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1058327
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.