Unable to access the SecureCloud service

- Updated:
- 24 Nov 2016
- Product/Version:
- SecureCloud as a Service 3.7
- Platform:
- Amazon Linux 2011.09
- Amazon Linux 2012.03
- CentOS 5.4 32-bit
- CentOS 5.4 64-bit
- CentOS 5.5 32-bit
- CentOS 5.5 64-bit
- CentOS 5.6 32-bit
- CentOS 5.6 64-bit
- CentOS 5.7 32-bit
- CentOS 5.7 64-bit
- CentOS 6 32-bit
- Linux - Red Hat RHEL 5.4 32-bit
- Linux - Red Hat RHEL 5.4 64-bit
- Linux - Red Hat RHEL 5.5 32-bit
- Linux - Red Hat RHEL 5.5 64-bit
- Linux - Red Hat RHEL 6 32-bit
- Linux - Red Hat RHEL 6 64-bit
- Linux - Red Hat RHEL 6.1 32-bit
- Linux - Red Hat RHEL 6.1 64-bit
- Linux - Red Hat RHEL 6.2 32-bit
- Linux - Red Hat RHEL 6.2 64-bit
- Linux - SuSE 11.1
- Ubuntu 10.04 32-bit
- Ubuntu 10.04 64-bit
- Ubuntu 10.1 32-bit
- Ubuntu 10.1 64-bit
- Ubuntu 11.04 32-bit
- Ubuntu 11.04 64-bit
- Ubuntu 12.04 32-bit
- Ubuntu 12.04 64-bit
- Ubuntu 9.1 32-bit
- Ubuntu 9.1 64-bit
- Windows 2003 Enterprise Server
- Windows 2008 Enterprise Server
- Windows 2008 Server R2
- Windows 7 Ultimate 32-bit
- Windows 7 Ultimate 64-bit
- Windows Server 2003 R2 SP2
- Windows Server 2003 SP2
- Windows Server 2008 SP2

Summary

The IP address of the SecureCloud backend server has been changed. As a result, you cannot access the service because of the firewall rules/ACL that you are using to protect your environment.

Details

Below are the Trend Micro reserved IP segments for SecureCloud:

150.70.226.143-146, 150.70.226.192/28 (SecureCloud production)
150.70.242.96/28 (SecureCloud backup site)

If you have firewall rules/ACL settings, include the above IP addresses in your Trusted IP Adresses list.

Rating:

Category:

Configure

Solution Id:

1058327

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