Summary
The IP address of the SecureCloud backend server has been changed. As a result, you cannot access the service because of the firewall rules/ACL that you are using to protect your environment.
Details
Below are the Trend Micro reserved IP segments for SecureCloud:
- 150.70.226.143-146, 150.70.226.192/28 (SecureCloud production)
- 150.70.242.96/28 (SecureCloud backup site)
If you have firewall rules/ACL settings, include the above IP addresses in your Trusted IP Adresses list.