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Unable to access the SecureCloud service

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • SecureCloud as a Service 3.7
    • Platform:
    • Amazon Linux 2011.09
    • Amazon Linux 2012.03
    • CentOS 5.4 32-bit
    • CentOS 5.4 64-bit
    • CentOS 5.5 32-bit
    • CentOS 5.5 64-bit
    • CentOS 5.6 32-bit
    • CentOS 5.6 64-bit
    • CentOS 5.7 32-bit
    • CentOS 5.7 64-bit
    • CentOS 6 32-bit
    • Linux - Red Hat RHEL 5.4 32-bit
    • Linux - Red Hat RHEL 5.4 64-bit
    • Linux - Red Hat RHEL 5.5 32-bit
    • Linux - Red Hat RHEL 5.5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - Red Hat RHEL 6.1 32-bit
    • Linux - Red Hat RHEL 6.1 64-bit
    • Linux - Red Hat RHEL 6.2 32-bit
    • Linux - Red Hat RHEL 6.2 64-bit
    • Linux - SuSE 11.1
    • Ubuntu 10.04 32-bit
    • Ubuntu 10.04 64-bit
    • Ubuntu 10.1 32-bit
    • Ubuntu 10.1 64-bit
    • Ubuntu 11.04 32-bit
    • Ubuntu 11.04 64-bit
    • Ubuntu 12.04 32-bit
    • Ubuntu 12.04 64-bit
    • Ubuntu 9.1 32-bit
    • Ubuntu 9.1 64-bit
    • Windows 2003 Enterprise Server
    • Windows 2008 Enterprise Server
    • Windows 2008 Server R2
    • Windows 7 Ultimate 32-bit
    • Windows 7 Ultimate 64-bit
    • Windows Server 2003 R2 SP2
    • Windows Server 2003 SP2
    • Windows Server 2008 SP2
Summary
The IP address of the SecureCloud backend server has been changed. As a result, you cannot access the service because of the firewall rules/ACL that you are using to protect your environment.
Details
Public
Below are the Trend Micro reserved IP segments for SecureCloud:
  • 150.70.226.143-146, 150.70.226.192/28 (SecureCloud production)
  • 150.70.242.96/28 (SecureCloud backup site)
If you have firewall rules/ACL settings, include the above IP addresses in your Trusted IP Adresses list.
Premium
Internal
Partner
Rating:
Category:
Configure
Solution Id:
1058327
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