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Windows Defender and OfficeScan compatibility

    • Updated:
    • 27 Jul 2017
    • Product/Version:
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2016
    • Windows 7 32-bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
Summary

Running OfficeScan and Windows defender on the same machine can lead to the following effects:

  • Slow login
  • Application lockup
  • Machine unresponsiveness/hang
Details
Public

Trend Micro recommends the following to resolve compatibility issues encountered with Windows Defender and OfficeScan:

Trend Micro recommends deactivating Windows Defender to lessen resource consumption for your endpoints as well as ensure that OfficeScan's security features works in optimal condition by eliminating potential conflicts with Windows Defender. The best way to do this is to deactivate Windows Defender globally via the Microsoft Group Policy Management (GPO) when using OfficeScan.

  1. On the Server Manager Dashboard, click Tools, then click Group Policy Management.

    You may also use Windows key + R > gpmc.msc to open the Group Policy Management folder.

    Select Group Policy Management

    Click image to enlarge

  2. Navigate to Group Policy Management > Forest > Domains > your Domain > Group Policy Objects  then go to the Policy that needs to be adjusted.

    Right-click on the policy, in this case, Default Domain Policy then click Edit.

    The Group Policy Management Editor window will appear.

    Edit the policy

    Click image to enlarge

  3. Navigate to Computer Configuration > Policies > Windows Settings > Administrative Templates Policy definitions > Windows Components > Windows Defender.

    The Windows Defender page will appear.

    Go to Windows Defender folder

    Click image to enlarge

  4. Under Settings, click Turn off Windows Defender. When the Turn off Windows Defender window appears, tick the Enabled radio button, click Apply then click OK.

    Set Turn off Windows Defender to Enabled

    Click image to enlarge

The Domain member machines will pick up the settings after the next reboot or you can update them immediately using ‘Windows key + R’ > ‘gpupdate /force’.

Trend Micro aims to continuously improve the compatibility and performance of OfficeScan; it is recommended to do any of the following:

Premium
Internal
Rating:
Category:
Install
Solution Id:
1058514
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