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Deep Security Agent update fails with the error "00000057 (the parameter is incorrect)"

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service 2.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
The following error message appears when performing an update task to a Deep Security Agent:
Engine command code SET_CONFIG failed with error:
00000057 (the parameter is incorrect).
Details
Public
To resolve this issue:
  1. Check if the Deep Security Agent driver (TBIMDSA.SYS) has been updated to the latest version.
  2. Verify the file under C:\Windows\System32\Drivers\TBIMDSA.SYS. The file should be using the latest version, or the version that comes with the installation. Otherwise, reboot the machine and check if the file has been updated.
  3. You may also remove the Trend Micro DSA Filter Driver under Network Properties and then reboot the machine. After rebooting, the driver will be installed back to the machine using the latest version that comes with the installation.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1058518
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