Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

“Host CPU is incompatible with the virtual machine's requirements at CPUID level...” appears when deploying Deep Security Virtual Appliance (DSVA)

    • Updated:
    • 21 Dec 2015
    • Product/Version:
    • Deep Security 9.0
    • Deep Security 9.5
    • Platform:
    • VMware ESX 4.1
Summary

The following error message shows while deploying DSVA:

Host CPU is incompatible with the virtual machine's requirements at CPUID level 0x80000001 register 'edx'.
Host bits: 0000:0000:0000:0000:0000:1000:0000:0000
Required: xx1x:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx:xxxx
Mismatch detected for these features:
* Longmode; required when a virtual machine is configured for a 64-bit guest OS. For
systems with Intel CPUs, enabling VT in the BIOS is required for longmode support.
For incompatibilities other than NX/XD or longmode: if possible, use a cluster with
Enhanced vMotion Compatibility (EVC) enabled; see KB article 1003212. In the
absence of EVC, see KB article 1993.

Details
Public

The error occurs because the virtualization technology (VT) is not enabled on the hardware where ESX is installed.

DSVA is a 64-bit appliance that needs VT enabled on the hardware where ESX (ESX 4.1 or ESX 4.1 Update 1) is installed. VT should be activated in the BIOS of the hardware.

To resolve this issue, contact your hardware vendor to enable VT.

You may also check this VMware article: Ensuring Virtualization Technology is enabled on your VMware host.

Related Issues:

  • Unable to power-on a 64-bit virtual machine
  • The CPU is Virtual Technology-capable, but Virtualization Technology is not enabled.
  • Unable to install a 64-bit operating system
  • The virtual machine has been migrated and power-on no longer works.
  • One of the following CPU errors appears when trying to vMotion to a host that does not have VT enabled:
    • The CPU of the host is incompatible with the CPU feature requirements of virtual machine.
    • The CPU of the host is incompatible with the CPU feature requirements of the virtual machine;problem detected at CPUID level 0x80000001 register 'edx'.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy
Solution Id:
1058721
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.