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"The installer could not prescan the computer" appears when installing Worry-Free Business Security (WFBS) Agent

    • Updated:
    • 13 Apr 2021
    • Product/Version:
    • Worry-Free Business Security Advanced 10.0
    • Worry-Free Business Security Standard 10.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary
The WFBS Agent failed to install. You got the following error message:
Installation Unsuccessful
Installation Unsuccessful. The installer could not prescan the computer
Search the Trend Micro Support site for "Error code 311,0xe0ff0008".
There are two possible reasons why the installer could not perform prescan in the system:
  • The required prescan files are missing or broken.
  • The prescan engine cannot initialize.
Details
Public
To resolve the issue:
  1. Generate new client packages. For more information on generating new client packages, refer to this KB article: Creating an MSI package to install the Client/Server Security Agent (CSA)
  2. Reinstall the Security Agent. For more information on reinstalling the Agent, refer to this KB article: Different Security Agent installation methods in WFBS

If the issue persists even after using a new client package, disable the prescan first, before installing the agent again. For the details on how to disable the prescan, refer to this article: Disabling prescan during Client/Server Security Agent (CSA) installation in Worry-Free Business Security (WFBS).

 

If issue persists, collect the installation logs from the following folder directory: C:\Windows\Temp\WFBS_Debug and attach it to your technical support case.

For further technical assistance, contact Trend Micro Technical Support.

 
Premium
Internal
Partner
Rating:
Category:
Install; Upgrade
Solution Id:
1058770
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