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"The installer could not prescan the computer" appears when installing Worry-Free Business Security (WFBS) Agent

    • Updated:
    • 23 Feb 2018
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary
The WFBS 7.0 Agent failed to install. You got the following error message:
Installation Unsuccessful
Installation Unsuccessful. The installer could not prescan the computer
Search the Trend Micro Support site for "Error code 311,0xe0ff0008".
There are two possible reasons why the installer could not perform prescan in the system:
  • The required prescan files are missing or broken.
  • The prescan engine cannot initialize.
Details
Public
To resolve the issue:
  1. Generate new client packages. For more information on generating new client packages, refer to this KB article: Manually updating the client installer package in the WFBS 7.0 Server using client packager utility
  2. Reinstall the Security Agent. For more information on reinstalling the Agent, refer to this KB article: Different Security Agent installation methods in WFBS

If the issue persists even after using a new client package, disable the prescan first, before installing the agent again. For the details on how to disable the prescan, refer to this article: Disabling prescan during Client/Server Security Agent (CSA) installation in Worry-Free Business Security (WFBS).

Premium
Internal
Rating:
Category:
Install; Upgrade
Solution Id:
1058770
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