"The installer could not prescan the computer" appears when installing Worry-Free Business Security (WFBS) Agent

Summary

The WFBS 7.0 Agent failed to install. You got the following error message:

Installation Unsuccessful. The installer could not prescan the computer

Search the Trend Micro Support site for "Error code 311,0xe0ff0008".

There are two possible reasons why the installer could not perform prescan in the system:

Details

To resolve the issue:

Generate new client packages. For more information on generating new client packages, refer to this KB article: Manually updating the client installer package in the WFBS 7.0 Server using client packager utility
Reinstall the Security Agent. For more information on reinstalling the Agent, refer to this KB article: Different Security Agent installation methods in WFBS

Rating:

Category:

Install; Upgrade

Solution Id:

1058770

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