Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

"Uninstallation Stopped. Incorrect password" appears when uninstalling the Worry-Free Business Security (WFBS) Agent

    • Updated:
    • 26 Sep 2016
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows Vista 32-bit
    • Windows XP Professional
Summary
You get the following error message when uninstalling the WFBS Security Agent (SA):
Uninstallation stopped, incorrect password
"Uninstallation Stopped. Incorrect password. Cannot uninstall Trend Micro Security Agent."
Details
Public

This issue occurs when some DLL files required to uninstall the Security Agent are missing.

In order to successfully uninstall the Security Agent, remove the uninstall password from the Security Server web console. For the procedure, refer to the Knowledgebase article: Removing the uninstallation password of the Security Agent for WFBS.

If you need further technical assistance, contact Trend Micro Technical Support.

Premium
Internal
Rating:
Category:
Install; Upgrade; Uninstall
Solution Id:
1058791
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.