Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Locking Endpoint Encryption users out of a device

    • Updated:
    • 15 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
Summary
Restrict a user from accessing a PC or multiple PCs in the Enterprise.
Details
Public
For device management, there is device lock, soft reset, and wipe capability. These commands are used to lock, reset, or wipe a device from Windows.
For user management, there is a Freeze User capability that locks the user from accessing any device in the enterprise. This flag is verified a log in when a user attempts to access a device with connectivity to the PolicyServer.
Note: There is no push capability for device wipe, lock, or reset or for user freeze/lock.
For this scenario, it is recommended to do the following:
  1. Freeze the user to prevent them from accessing any device in your enterprise in the future.
    • This will prevent the user from accessing a device that may be in a powered down state.
    • This flag against the user will be validated at the pre-boot login screen the next time a device that the user attempts to access has connectivity to the PolicyServer.
    • The freeze user command will prevent the user from accessing any device in any group he/she can previously access.
  2. Set the lock or soft reset command form the device that the users have.
These policies will kick any user of the targeted device out of Windows the next time the device sync with the PolicyServer.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1058793
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.