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"Fatal error during installation" appears when installing PortalProtect

    • Updated:
    • 10 Feb 2015
    • Product/Version:
    • PortalProtect 2.0
    • PortalProtect 2.1
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

The following error message appears when installing PortalProtect:

Fatal error during installation

Fatal error during installation

Details
Public

This commonly happens because of issues with the privileges used in either the SQL Server database or the target machine. Here are some items that you need to consider during installation:

Privileges for installation on the target machine

During installation, the account to launch the setup program must have local administrator privileges to where you launch the setup program. This account must have local administrator privilege to all the target servers where you plan to install PortalProtect.

If PortalProtect is installed on a farm environment, use a domain account as the administrator.

Important: Trend Micro strongly suggests using the local installation method.

Make sure that the following account privileges are explicitly granted as well:

  • Act as part of the operating system
  • Log on as a service
  • Restore files and directories
  • Back up files and directo ries

To set the privileges mentioned above on the target machines:

  1. Go to Control Panel > Administrative Tools.
  2. Navigate to Security Settings > Local Policies > User Rights Assignment.
  3. Assign the rights as indicated above.

Privileges for PortalProtect Configuration Database

If your installation requires you to auto-create the PortalProtect configuration database, connect to the database with a minimum user privilege of dbcreator.

If the PortalProtect configuration database already exists, then only read/write access is required.

Premium
Internal
Rating:
Category:
Troubleshoot; Install
Solution Id:
1058975
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