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"Error connecting to server, open pipe failed" appears when connecting to ServerProtect for Network Appliance (SPNAF)

    • Updated:
    • 7 May 2014
    • Product/Version:
    • ServerProtect for Network Appliance Filer 5.8
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary
When you connect to SPNAF, the following error message shows in the Netapp filer:
Error connecting to server, open pipe failed
Details
Public
This error usually appears when SPNAF is installed on Windows 2008 server R2. Due to the enhanced security of Windows 2008, anonymous access to named pipes is restricted.
Below are the usual errors in Netapp syslog:
<Date and Time> EDT [<Filer>: cifs.pipe.errorMsg:error]: CIFS: Error on named pipe with <SPNAF>: Error connecting to server, open pipe failed
<Date and Time> EDT [<Filer>: cifs.server.infoMsg:info]: CIFS: Warning for server \\<SPNAF>: Connection terminated.
<Date and Time> EDT [<Filer>: vscan.server.connectError:error]: CIFS: An attempt to connect to vscan server \\<SPNAF> failed [0xc000005e].
<Date and Time> EDT [<Filer>: vscan.dropped.connection:warning]: CIFS: Virus scan server \\<SPNAF> has disconnected from the filer.
To allow anonymous access to named pipes:
  1. Add NTAPVSRQ to the list of NullSessionPipes.
    1. Click Start > Administrative Tools > Local Security Policy.
    2. Expand Local Policies and click Security Options.
    3. Open Network access: Named Pipes that can be accessed anonymously and add NTAPVSRQ.
      The following should appear in the list:
      • TMRPC\SPNTSVC
      • TMRPC\StWatchDog
      It should now contain the following:
      • TMRPC\SPNTSVC
      • TMRPC\StWatchDog
      • NTAPVSRQ
  2. Enable the Network access: Let Everyone permissions apply to anonymous users.
    1. Click Start > Administrative Tools > Local Security Policy.
    2. Expand Local Policies and click Security Options.
    3. Double-click Network access: Let Everyone permissions apply to Anonymous users.
    4. Click Enabled > OK.
    5. Restart the computer.
Note: It is necessary to reboot the machine for the changes to take effect.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install
Solution Id:
1059081
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