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High CPU utilization on machines with Deep Security Agent (DSA)

    • Updated:
    • 11 Sep 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service 2.0
    • Platform:
    • HPUX 11.x
    • Linux - Red Hat RHEL 4 32-bit
    • Linux - Red Hat RHEL 4 64-bit
    • Linux - Red Hat RHEL 5 32-bit
    • Linux - Red Hat RHEL 5 64-bit
    • Linux - Red Hat RHEL 6 32-bit
    • Linux - Red Hat RHEL 6 64-bit
    • Linux - SuSE SuSE version 10
    • Unix - Solaris (Sun) version 10 (SunOS 5.10)
    • Unix - Solaris (Sun) version 9 (SunOS 5.9)
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

Check the items to isolate and troubleshoot the issue of high CPU usage on a DSA machine.

Details
Public
Isolation steps
  1. Check which process encounters high CPU utilization:
    • Windows: Task Manager
    • Linux/HPUX: top output
    • Solaris: prstat output
    • AIX: topas output
  2. If ds_agent.exe is encountering high CPU usage, check the version and build of the DSA. Make sure that it is the latest version.
  3. The CPU is being used for the cleanup of Integrity Monitoring (7.0 and 7.5) baselines. This may cause a sudden increase in CPU usage. CPU usage should eventually go down once unused baselines have been purged.
    If the CPU usage continues, try disabling DSA and verify if the issue still occurs. If it does, refer to the information below for the logs to collect.
  4. Check if there is a recommendation scan being performed. This may also increase CPU usage on target machines.
Logs to collect for further troubleshooting
  • Debug View Log
    1. Download the DebugView utility.
    2. Stop the Trend Micro Deep Security Agent service.
    3. Under C:\Windows directory, create a file named ds_agent.ini.
    4. Add the following information under the ds_agent.ini file:
      trace=*
    5. Launch DebugView.exe and enable the following under Menu > Capture:
      • Capture Win32
      • Capture Kernel
      • Capture Events
    6. Start the Trend Micro Deep Security Agent service.
    7. Check the Task Manager for the CPU usage on the machine. Take a screenshot of the Task Manager.
    8. Export the information in DebugView to a CSV file.
  • One of the following:
  • One of the following:
  • Screenshot of the Task Manager showing the CPU usage
  • Copy of syslog
  • Diagnostic package
Submit these information to Trend Micro Technical Support for further analysis and assistance.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1059114
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