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Enabling ofcdebug logging when OfficeScan NT RealTime Scan service fails to start

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • Core Protection Module 10.5
    • Core Protection Module 10.6
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2000 Advanced Server
    • Windows 2000 Professional
    • Windows 2000 Server
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
    • Windows 7 32-bit
    • Windows XP Professional
Summary

When the OfficeScan NT RealTimeScan service fails to start, you cannot enable ofcdebug logging as the service that triggers debug logging cannot be started.

Details
Public

To enable debug logging:

  1. Open a text editor (such as Notepad) on the target OfficeScan client and type the following lines:

    [DEBUG]
    DebugLevel=9
    DebugLog=<specify your preferred debug location and log filename>

  2. Save the file as "ofcdebug.ini" file in the ..\Trend Micro\OfficeScan Client folder.
  3. On the same folder, look for the LogServer.exe and run it.
     
    In Windows 7, Vista, and 2008, you need to run the file as Administrator to bypass the User Account Control (UAC) feature before generating the debug log file.
  4. A command prompt will appear. At this point, you can replicate the service start issue to capture the event by starting the OfficeScan NT RealTime Scan service.
  5. Disable ofcdebug logging by closing the command prompt and deleting the ofcdebug.ini file that you created.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1059202
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