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Finding the Activation Code, Product Version, and Scan Pattern and Engine Version information in ScanMail for Exchange (SMEX)

    • Updated:
    • 21 Jun 2016
    • Product/Version:
    • ScanMail for Exchange 11.0
    • ScanMail for Exchange 12.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

Know how to find the Activation Code (AC), Product Version information, and Scan Pattern and Engine Version information in SMEX.

Details
Public

Below are instructions on how to find SMEX product information:

Use any of the following options to look for the SMEX activation code:

Option 1: Using the SMEX management console

  1. Launch the SMEX management console via the Windows Start menu.
  2. Enter the Username and Password the click "Enter". The SMEX management console will appear.
  3. To view the License Information, go to Administration > Product License.
    SMEX management console

Option 2: Verify the Activation Code via the Registry

  1. On the server hosting both Microsoft Exchange and SMEX, open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to HKEY_LOCAL_MACHINE\Software\Trend Micro\ScanMail for Exchange\Current Version.
  3. Look for the "PR_AC" value.

Option 3: Use the Online Registration (ORL) site

  1. Open a web browser and go to Trend Micro's Online Registration siteonline registration site
  2. Provide the login ID and password then click the Log On button.
  3. If you do not know the log on credentials, then contact Trend Micro Technical Support and provide the following details:
    • Account number (if any)
    • Company Name
    • Customer Name
    • Email Address
    • Phone Number
    • License Certificate (if you want to change the email address in the OLR account)

Use any of these two options to look for the SMEX product version information:

Option 1: Using the SMEX management console

  1. Launch the SMEX management console via the Windows Start menu.
  2. Enter the username and password then press "Enter". The SMEX management console will appear.
  3. To view the product version information, go to the right top of the page and click About.

    about

Option 2 : Verify the product version via the Registry

  1. On the server hosting both Microsoft Exchange and SMEX, open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  2. Go to HKEY_LOCAL_MACHINE\Software\Trend Micro\ScanMail for Exchange\Current Version.
  3. Look for the values "Version;", "Build;"," and "PatchBuild;".

Use any of these two options to look for the SMEX Scan Pattern and Engine Version information:

Option 1: Using the SMEX management console

  1. Launch the SMEX management console via the Windows Start menu.
  2. Enter the username and password then press "Enter". The SMEX management console will appear.
  3. To view the Pattern & Engine version information, go to Summary > Update Status.

    updatestatus

    You may also click the Real-time monitor item on the top of the SMEX management console. The information can also be viewed in the new pop-up window.

    real-time

Option 2: Checking the engine file properties:

  • TMASE engine version
    1. Nagivate to the folder : \\Trend Micro\Smex\engine\TMASE\primary
    2. Right click the file "tmaseng.dll" and choose Properties > Details > File Version.
  • TMUFE engine version
    1. Nagivate to the folder : \\Trend Micro\Smex\engine\\TMUFE\primary
    2. Right click the file "tmufeng.dll" and choose Properties > Details > File Version.
  • VSAPI version
    1. Nagivate to the folder : \\Trend Micro\Smex\engine\vsapi\primary
    2. Right click the file "vsapi64.dll" and choose Properties > Details > File Version.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Update
Solution Id:
1059212
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