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Finding the activation code, pattern, scan engine, and product version of Deep Security and Deep Security as a Service

    • Updated:
    • 17 Jun 2019
    • Product/Version:
    • Deep Security 10.0
    • Deep Security 10.1
    • Deep Security 10.2
    • Deep Security 10.3
    • Deep Security 11.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Deep Security as a Service All.All
    • Platform:
    • N/A N/A
Summary

Know how to check the following product components, which could be useful in troubleshooting your infrastructure:

  • Activation code
  • Deep Security Agent (DSA) or Deep Security Virtual Appliance (DSVA) version
  • Deep Security as a Service (DSaaS) license
  • Deep Security Manager (DSM) version
  • Deep Security Relay (DSR) version
  • Scan engine version
  • Virus pattern
  • VMware components
Details
Public

To look for the Deep Security activation code, do any of the following options:

Option 1: Using the Deep Security Manager console

  1. Using a web browser, go to the following URL to open the Deep Security Manager (DSM) console:

    https://<servername/ip>:4119/

  2. Enter your username and password and then click the Sign In button.
  3. On the product dashboard, go to Administration > Licenses.

    View Deep Security licenses

Option 2: Using the Customer Licensing Portal (CLP)

  1. Open a web browser and go to CLP.

    Customer Licensing Portal (CLP)

  2. Enter your Trend Micro Account and Password, and then click the Sign In button.

If you have forgotten your Logon ID and Password, contact Trend Micro Technical Support and provide the following details:

  • Account number (if any)
  • Company Name
  • Customer Name
  • Email Address
  • Phone Number
  • License Certificate (if you want to change the email address in the  your account)
 
Only the previously added Deep Security and Deep Security as a Service licenses can be found in the Customer Licensing Portal. Please also be reminded that keys can no longer be added or registered to an existing account as the registration period may have already lapsed, however, this will not affect the product functionality for both on-premise and hosted versions.
  1. Open the Deep Security Manager console.
  2. Go to the Computers tab.
  3. Search for the computer or virtual appliance, and then double-click its name.
  4. Click the Actions tab.
  5. Find the version under the Agent Softwaresection.

    Check the agent version

Alternatively, you can also check the Deep Security Agent version using command prompt.

To check the license:

  1. Log in to Deep Security as a Service.
  2. At the upper-right corner, click your account name.
  3. Select Account Details. The pop-up window will show the activation code.

    See DSaaS account details

For more details about DSaaS payment methods, refer to the following links:

  1. Open the Deep Security Manager console.
  2. Click Support > About.

    About Deep Security

    A pop-up window will appear showing the product version you are currently using.

    info

Deep Security 11.0 and above

  1. On the Deep Security Manager console, go to the Administration tab.
  2. Under Updates > Relay Management Group, look for the name of your relay group.
  3. Expand the button to show the member(s) of the relay group and corresponding version.

    Check the Deep Security Relay version

Deep Security 10.0 and below

  1. On the Deep Security Manager console, go to the Administration tab.
  2. Under Updates > Relay Groups, double-click the name of your relay group and take note of the hostname/IP of the member(s).
  3. Click the Computers tab and search for the hostname/IP.
  4. Double-click the computer editor of the relay group member.
  5. Click Actions tab.
  6. Check the version under Agent Softwaresection.

    Check the Deep Security Relay version

Deep Security versions 9.6 and above do not have engine on iAU. Every engine update needs a software update so checking the engine version is not available from the Deep Security Manager console.

  1. Go to the Deep Security Manager (DSM) console.
  2. Navigate to Administration > Updates > Security.
  3. Click Patterns to see the current pattern file versions.
 
To verify if you have the latest pattern file, visit the Trend Micro Download Center All Pattern Files site.

To determine the VMware components, refer to the following VMware articles:

Premium
Internal
Rating:
Category:
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Solution Id:
1059224
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