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Security Server logs are missing or log times are different from those on the Worry-Free Business Security (WFBS) console

    • Updated:
    • 14 Oct 2015
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Server R2
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Server R2
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
    • Windows 2012 Enterprise
    • Windows 2012 Server Essentials
    • Windows 2012 Web Server Edition
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows 8 32-bit
    • Windows 8 64-bit
    • Windows 8.1 32-bit
    • Windows 8.1 64-bit
    • Windows Mobile 5 Pocket PC
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Tablet PC
Summary

When queried, the log times for Behavior Monitoring (as well as for the Spyware, Vulnerability Assessment, and others) are sometimes missing or different from the ones shown in the WFBS console.

Details
Public

The Security Server stores all log times at the time that the Security Server received the log.

The time difference between the server logs and client logs depends on the period of sending logs. The WFBS Agent sends the logs for Behavior Monitoring (as well as for the DAC, PFW, Spyware, and Vulnerability Assessment) every two minutes. This two-minute delay is meant to reduce the network traffic of the Security Server. Other logs, like virus logs and WRS logs, are sent immediately. This means that the average log time difference should be less than one minute (given that the network is not disconnected).

When querying virus log count or other log counts, you might miss some logs if you query logs according to the log time recorded by the client. To avoid missing logs, you should query the logs according to the receive time instead.

For example, if the network was disconnected and the client could not upload logs until 5 hours later, and then you want to query the spyware incidents that happened in the last hour through Live Status, you might miss some logs if you query logs according to the log time recorded by the client. You can prevent this from happening by using the receive time in querying the logs.

Also, when displaying the spyware incidents within the last hour, you should show the logs according to the time they were received. If the logs are displayed in client time, then there will be logs from 5 hours ago in the "last hour" report, which would be inaccurate.

Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1059231
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