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Customizing notification alerts in Worry- Free Business Security Services (WFBS-SVC)

    • Updated:
    • 30 Jan 2015
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • N/A N/A
Summary
Learn how to customize the content of an event notification in WFBS-SVC.
Details
Public
  1. Log on to the WFBS-SVC console.
  2. Go to Administration > Notifications.
  3. Under Events, click the event you want to customize. Events
  4. Include relevant tokens and edit the text as desired.

    Below are the available tokens:

    TokenDescriptionAlert Type
    %SUBJECT_PREFACE%Inserts the subject.All
    >%DEVICE_LIST%>Lists a maximum of 25 affected devices and their IP address.>Threat – Outbreak Defense
    Threat – Antivirus
    Threat – Anti-spyware
    Threat – Web Reputation
    Threat – URL Filtering
    Threat – Behavior Monitoring
    Threat – Network Virus
    System – Smart Scan
    System – Component Update
    >%WEB_CONSOLE_LINK>Inserts the URL of the console.>All
    >%NUMBER%>Lists the number of incidents.>Threat – Antivirus
    Threat – Anti-spyware
    Threat – Web Reputation
    Threat – URL Filtering
    Threat – Behavior Monitoring
    Threat – Network Virus
    System – Smart Scan
    >%DATE_TIME%>Inserts the time and date of the event.>Threat – Antivirus
    Threat – Anti-spyware
    Threat – Web Reputation
    Threat – URL Filtering
    Threat – Behavior Monitoring
    Threat – Network Virus
    System – Smart Scan
    System – Component Update
    License – License
    * License expires in less than 60 days
    * License expired
    >%THREAT_NAME%>Inserts the name of the threat.>Outbreak Prevention
    >%THREAT_DESCRIPTION%>Inserts the description of the threat.>Outbreak Prevention
    >%RATE>Provides the rate at which devices have been updated.>System – Component Update
    >%DAYS>Inserts the number of days remaining on the license.>License – License
    * License expires in less than 60 days
    * License expired
    >%DEVICE_GROUP>Inserts the group the device belongs to.>Threat – Outbreak Defense
    Threat – Antivirus
    Threat – Anti-spyware
    Threat – Web Reputation
    Threat – URL Filtering
    Threat – Behavior Monitoring
    Threat – Network Virus
    System – Smart Scan
    System – Component Update
    >%THRESHOLD%>Provides the threshold of an event.>System – Component Update
    License – License
    * Seat license usage is greater than 100%
    * Seat license usage is greater than 120%
     
    Do not change the information enclosed in square brackets.
  5. Click Save.
    Sample Notification Template Sample Notification 

    Subject: [Action] Real-time Scan Disabled

    Body:

    Trend Micro Worry-Free Business Security Services Notification

    • Real-Time Scan disabled: %NUMBER%
    • Report time: %DATE_TIME%

      Refer to the Live Status/Antivirus for further details on %WEB_CONSOLE_LINK%.

    • Remediation Procedure:
      • On the Live Status/Antivirus screen, click Real-Time Scan disabled for the list of affected groups.
      • Click Devices > {group} > Configure Policy > {device type} > Antivirus/Anti-spyware > Enable Real-time Antivirus/Anti-spyware for the selected group.

    Subject: [Action] Real-time Scan Disabled

    Body:

    Trend Micro Worry-Free Business Security Services Notification

    • Real-Time Scan disabled: 10
    • Report time: November 21, 2010

      Refer to the Live Status/Antivirus for further details on http://wfbs-svc.trendmicro.com.

    • Remediation Procedure:
      • On the Live Status/Antivirus screen, click Real-Time Scan disabled for the list of affected groups.
      • Click Devices > {group} > Configure Policy > {device type} > Antivirus/Anti-spyware > Enable Real-time Antivirus/Anti-spyware for the selected group.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1059340
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