Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Manually uninstalling the Core Protection Module (CPM) server component

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Core Protection Module 10.5
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

There are instances when you need to manually uninstall Core Protection Module server component. This is useful when the Core Protection Module - Remove Server Component task does not successfully complete. 

Details
Public

Please do the following:

  1. Back up and remove the %Server_Component_Install_Path%\Core Protection Module Server folder.
  2. Open the Registry Editor.
     
    Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
  3. Go to HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\CPMsrv and delete this registry key.
  4. Close the Registry Editor.
  5. Remove the %Program Files%\InstallShield Installation Information\{9D1991A6-039E-4D63-92B3-6FEC3B42CE33} folder.
     
    On Windows 2008, the \InstallShield Installation Information\ folder may or may not be hidden. Edit the Windows property to temporarily show hidden files and folders so that you can delete the necessary directory.

The fixlet Core Protection Module - Install Server Component task should now be relevant again. Otherwise, reboot the ESP server.

Premium
Internal
Partner
Rating:
Category:
Uninstall
Solution Id:
1059441
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles