Summary
When Control Manager is running on the machine where you tried reinstalling the ServerProtect Control Manager Agent, the reinstallation will fail with the following error message:
"Can't find agent GUID of this entity"
Details
To resolve this issue, do the following:
- Stop the Trend Micro Management Infrastructure service.
- Uninstall the ServerProtect Control Manager Agent again.
- Go to ..\Program Files\Trend Micro\COMMON\TMI and delete the following:
mrf_entity.bak
mrf_server.bak
mrf_entity.dat
mrf_server.dat - Start the Trend Micro Management Infrastructure service. This will recreate the deleted files.
- Install the ServerProtect Control Manager Agent.
