Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

VMWare ESX/ESXi 4.1 crashes after update 2 upgrade in Deep Security 8.0

    • Updated:
    • 14 Oct 2015
    • Product/Version:
    • Deep Security 8.0
    • Platform:
    • VMware ESX 4.1
    • VMware ESXi 4.1
Summary

There have been reports where the ESX host crashes after upgrading ESX 4.1 to update 2.

The stack trace is indicating that it is related to vFile filter, which is a module used by VMWare vShield manager. This is not directly related to Trend Micro Deep Security.

Details
Public

VMware support has released an update (hot fix) that will resolve the PSOD issue with vShield 1.0 and ESX 4.1 U2. This hot fix needs to be installed manually instead of via the update manager.

 
Contact VMWare Support to get a copy of this hot fix, which is now available as an official patch.

To install the hot fix, do the following:

  1. Enable SSH on the ESX host.
  2. Copy the bundle to the ESX host (epsec-vfile.531366-release.zip) via wget or by using the datastore browser in the vSphere Client.
  3. Put the host in maintenance mode. This may require powering off the VMs or migrating them to other hosts.
  4. SSH into the ESX host and run the following commands:

    # vmkload_mod -u vfile
    # esxupdate --bundle epsec-vfile.531366-release.zip update

     
    Make sure to specify the full path to the epsec-vfile.531366-release.zip file.
  5. Reboot the ESX host.
  6. After the reboot, exit maintenance mode and resume using the ESX host.
Premium
Internal
Rating:
Category:
Troubleshoot; Update
Solution Id:
1059716
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

Related Articles