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Unable to select existing online folder to sync

    • Updated:
    • 29 Sep 2014
    • Product/Version:
    • SafeSync for Business 5.1
    • Platform:
    • Macintosh Lion
    • Macintosh Snow Leopard
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

This article shows you what to do when you cannot select an existing SafeSync folder to sync with the latest version of your Trend Micro SafeSync program.

Details
Public
To resolve this issue, please follow the steps below:
  1. Open the Trend Micro SafeSync Files folder on your desktop.
  2. Move the folder or the files you would like to synchronize out of the Trend Micro SafeSync Files folder.
  3. Combine the files you moved and the existing local folder.
  4. Right-click the folder you want to sync, then go to SafeSync > Make this a SafeSync folder.
  5. Click Create a new online folder, then type the name you want to use.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1059784
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