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Cannot perform a manual scan in Worry Free Business Security (WFBS-SVC) because the Scan button is grayed out

    • Updated:
    • 14 Dec 2016
    • Product/Version:
    • Worry-Free Business Security Services 5.6
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
Summary
The Scan button in WFBS-SVC is unclickable so you are unable to do a manual scan.
scan button grayed out
Details
Public
To resolve the issue:
  1. Open your Client/Server Security Agent console.
  2. Click Scan.
  3. Make sure that the drive you wish to scan is checked.
    choose drive to scan
    The Scan button lights up.
    If you cannot expand the Computer field, do the following:
    cannot expand computer
    1. Check My Computer and make sure that no floating drives or removable drives that had been ejected are still showing up.
      check my computer
    2. Make sure that Microsoft Office Click-to-Run is uninstalled.
      Note: Verify first if Microsoft Office 2010 is fully installed before removing Microsoft Office Click-to-Run.
    3. Restart the computer.
    4. Try to scan again.
If the issue still occurs, it is possible that WFBS-SVC for Dell still resolves the previous Explorer Orientation. Reinstall WFBS-SVC.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1059807
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