Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Cannot perform a manual scan in Worry Free Business Security (WFBS-SVC) because the Scan button is grayed out

    • Updated:
    • 13 Mar 2020
    • Product/Version:
    • Worry-Free Business Security Services 5.6
    • Worry-Free Business Security Services for Dell 5.6
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
Summary
The Scan button in WFBS-SVC is unclickable so you are unable to do a manual scan.
scan button grayed out
Details
Public
To resolve the issue:
  1. Open your Client/Server Security Agent console.
  2. Click Scan.
  3. Make sure that the drive you wish to scan is checked.
    choose drive to scan
    The Scan button lights up.
    If you cannot expand the Computer field, do the following:
    cannot expand computer
    1. Check My Computer and make sure that no floating drives or removable drives that had been ejected are still showing up.
      check my computer
    2. Make sure that Microsoft Office Click-to-Run is uninstalled.
      Note: Verify first if Microsoft Office 2010 is fully installed before removing Microsoft Office Click-to-Run.
    3. Restart the computer.
    4. Try to scan again.
If the issue still occurs, it is possible that WFBS-SVC for Dell still resolves the previous Explorer Orientation. Reinstall WFBS-SVC.
Premium
Internal
Partner
Rating:
Category:
Troubleshoot
Solution Id:
1059807
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.
Related Articles