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Issues in KeyArmor

    • Updated:
    • 17 Feb 2015
    • Product/Version:
    • Endpoint Encryption 3.0 KeyArmor
    • Endpoint Encryption 3.1 PolicyServer
    • Platform:
    • Windows 2003 Enterprise
Summary

Fix the common issues in KeyArmor Endpoint Encryption.

Details
Public

When launching KeyArmor.exe, you receive the following error:

Application Error: The application failed to initialize properly (0xc0000135)

The issue occurs because Dot Net 2.0 SP1 is required to be installed on the PC.

To resolve the issue, install Dot Net 2.0 SP1.

When you encounter this issue, review your default policies for inactivity timeout and device lockout action.

Default values: Inactivity Timeout – 15;
Device Lockout Action – RemoteAuthentication.

Consider changing the value to:

Inactivity Timeout – increase to at least 60; Device Lockout Action – TimeDelay

Under some configurations, Task Manager may hang on Windows Vista OS when a user ejects the CD drive running KeyArmor prior to the defined safely eject procedure.

The secure data drive is properly un-mounted when Eject CD is selected. The proper way to safely eject a KeyArmor device is to choose Logout from either the KeyArmor interface (application window) or right-click the tray) safely ejects the device.

Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Deploy; Install; Migrate
Solution Id:
1059909
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