Summary
This article tells you what type of mail tracking logs are available to HES users.
Details
HES has a Mail Tracking Screen that allows you to:
- Track emails within your managed domains.
- Track a missing email for a recipient or sender in your domain.
It can present a sequence of the relevant email events within HES. However, mail tracking or report information cannot be viewed just by any user. Below is a matrix that shows what information is viewable to a specific user.
| Domains | Who can view mail tracking logs and reports | ||
|---|---|---|---|
| Sender Domain | Recipient Domain | Sender | Recipient |
| Non-HES managed domain | Active HES domain using inbound filtering | No | Yes |
| Non-HES managed domain | Adding HES domain | No | Yes |
| Adding HES domain | Adding HES domain | Yes | No |
| Adding HES domain | Active HES domain using inbound filtering | Yes | Yes |
| Active HES domain using outbound relay | Non-HES managed domain | Yes | No |
| Active HES domain using outbound relay | Adding HES domain | Yes | No |
| Active HES domain using outbound relay | Active HES domain using inbound filtering | Yes | Yes |
- Active HES domain using inbound filtering - an HES-managed domain whose status is "Activated"; MX record is redirected to HES
- Adding HES domain - an HES-managed domain whose status is "Adding"; MX records not yet redirected to HES. "Adding" HES domains can view mail tracking logs of test emails triggered from the Send Test Email button on the administration console.
- Active HES domain using outbound relay - an HES-managed domain whose outgoing mails are relayed to HES outbound scanning service
