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Mail tracking logs that can be viewed by Hosted Email Security (HES) users

    • Updated:
    • 30 Jan 2015
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.8
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary
This article tells you what type of mail tracking logs are available to HES users. 
Details
Public
HES has a Mail Tracking Screen that allows you to:
  • Track emails within your managed domains.
  • Track a missing email for a recipient or sender in your domain.
It can present a sequence of the relevant email events within HES. However, mail tracking or report information cannot be viewed just by any user. Below is a matrix that shows what information is viewable to a specific user.
DomainsWho can view mail tracking logs and reports
Sender DomainRecipient DomainSenderRecipient
Non-HES managed domainActive HES domain using inbound filteringNoYes
Non-HES managed domainAdding HES domainNoYes
Adding HES domainAdding HES domainYesNo
Adding HES domainActive HES domain using inbound filteringYesYes
Active HES domain using outbound relayNon-HES managed domainYesNo
Active HES domain using outbound relayAdding HES domainYesNo
Active HES domain using outbound relayActive HES domain using inbound filteringYesYes
 
  • Active HES domain using inbound filtering - an HES-managed domain whose status is "Activated"; MX record is redirected to HES
  • Adding HES domain - an HES-managed domain whose status is "Adding"; MX records not yet redirected to HES. "Adding" HES domains can view mail tracking logs of test emails triggered from the Send Test Email button on the administration console.
  • Active HES domain using outbound relay - an HES-managed domain whose outgoing mails are relayed to HES outbound scanning service
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1059958
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