Summary
After successfully installing ScanMail for Exchange on an Exchange 2010 Client Access Server/Hub Transport Server (CAS/HT) role, the following services could not be started:
- ScanMail for Microsoft Exchange Master Service
- ScanMail for Microsoft Exchange Remote Configuration Server
Trying to manually start the services generates similar to the following error in the event logs:
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Log Name: Application
Source: Trend Micro ScanMail for Microsoft Exchange
Date: 03/11/2011 13:37:38
Event ID: 3
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Exchange-Server.domain.local
Description:
Server:Exchange-Server
Date/Time: 01/1/2012 2:37:38 PM
Reason: ScanMail service did not start successfully.
-----------
Log Name: Application
Source: Trend Micro ScanMail for Microsoft Exchange
Date: 03/11/2011 13:37:38
Event ID: 3
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Exchange-Server.domain.local
Description:
Server:Exchange-Server
Date/Time: 01/1/2012 2:37:38 PM
Reason: ScanMail service did not start successfully.
-----------
Details
To resolve this issue, change the SMEX installation folder property.
For example: C:\Program Files\Trend Micro
- Select the Allow files in this folder to have contents indexed in addition to file properties option.
- Leave the other properties unselected.
If you installed successfully, then start the services. Otherwise, perform another installation.
