Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Assigning an IP address for clients with multiple NICs or on SQL clusters in OfficeScan

    • Updated:
    • 17 Feb 2021
    • Product/Version:
    • Apex One 2019
    • Apex One All.All
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan 11.0
    • OfficeScan XG
    • OfficeScan XG.All
    • Platform:
    • N/A N/A
    • Windows 10
    • Windows 10 32-bit
    • Windows 10 64-bit
    • Windows 2003 Datacenter 64-bit
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Server R2
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 32-Bit
    • Windows 2008 64-Bit
    • Windows 2008 Datacenter
    • Windows 2008 Datacenter 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Enterprise 64-bit
    • Windows 2008 Server Core
    • Windows 2008 Server R2 Enterprise
    • Windows 2008 Standard
    • Windows 2008 Standard 64-bit
    • Windows 2008 Web Server Edition
    • Windows 2008 Web Server Edition 64-bit
    • Windows 2012 Datacenter R2
    • Windows 2012 Enterprise
    • Windows 2012 Enterprise R2
    • Windows 2012 Server Essential R2
    • Windows 2012 Server Essentials
    • Windows 2012 Standard
    • Windows 2012 Standard R2
    • Windows 2012 Web Server Edition
    • Windows 2016 Server Core
    • Windows 2016 Server Datacenter
    • Windows 2016 Server Standard
    • Windows 7 32-Bit
    • Windows 7 64-Bit
    • Windows 8 32-Bit
    • Windows 8 64-Bit
    • Windows 8.1 32-Bit
    • Windows 8.1 64-Bit
    • Windows Vista 32-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit

The OfficeScan client appears Offline and uses non-routable IP Address segment 169.254 for clusters or has multiple Network Interface Cards (NICs).


To resolve this issue, assign an IP address on the OfficeScan client to use when sending data to the OfficeScan server.
Add the "IP Template" parameter on the client with multiple NICs or on the SQL cluster that uses the 169.254 segment for cluster traffic.

  1. On the security server, go to the ..\PCCSRV folder and open the ofcscan.ini file using text editor.
  2. Under the [Global Setting] section, add the following key and assign the valid IP address for the OfficeScan server:


    For example:

    [Global Setting]

    If some of your clients have 2 or more network cards, set the range to the ones you will be using to connect.


    Same for a different range on a different client.


    Only the characters x and X can be used. The wildcard * is not supported. This will deploy the settings on the officescan.ini file to clients within the range defined by those symbols.
  3. Save and close the file.
  4. Log on to the OfficeScan server management console.
  5. Deploy Global Settings:
    • In OfficeScan 10.x, go to Networked Computers > Global Client Settings and click Save to deploy the settings to the clients.
    • In OfficeScan 11.0/XG, go to Agents > Global Agent Settings and click Save to deploy the settings to the clients.

    The OfficeScan client program automatically installs the following registry keys:

    Key: HKLM\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion
    Name: IPTemplateDeployEnable
    Type: REG_DWORD
    Data: 1

    Key: HKLM\SOFTWARE\TrendMicro\PC-cillinNTCorp\CurrentVersion
    Name: IPTemplateDeploy0 to IPTemplateDeploy9
    Type: REG_SZ
    Data: the assigned IP address

Make the following changes to the Commvault software registry section on the OSCE client:


In OfficeScan 10.0 Service Pack 1 and above, you will not be able to directly edit the registry if self-protection is enabled. This setting should be deployed using the IPTemplateDeploy method from the ofcscan.ini global settings.

Solution Id:
Did this article help you?

Thank you for your feedback!

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.