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"Multiple connections to a server or shared resource .." appears when installing the Messaging Security Agent (MSA)

    • Updated:
    • 2 Oct 2013
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Small Business Server
    • Windows 2003 Small Business Server R2
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
Summary
You receive the following error when installing the Messaging Security Agent (MSA) of Worry-Free Business Security (WFBS) Advanced:
"Multiple connections to a server or shared resource by the same user, using more than one user name, are not allowed. Disconnect all previous connections to the server or shared resource and try again."
Resolve the following issues that you may encounter with a mapped network drive:
  • No assigned drive letter.
  • The drive was mapped by another user. 
Details
Public
To resolve this issue:
Important: Make sure that you have a back up information on how to reconnect to your mapped drives again before doing this procedure.
  1. Open a command prompt.
  2. Check all the mappings by typing "net use" and hit ENTER. This lists all shared resources for which there is a connection, and the state of the connection. 
  3. Delete a mapping by doing any of the following:
    • Type net use /delete \\servername\foldername to delete a mapping.
    • Type net use */delete to delete all mappings.
Premium
Internal
Rating:
Category:
Troubleshoot; Deploy; Install
Solution Id:
1060102
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