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Core Protection Module (CPM) endpoint component prevents Microsoft Cluster failover

    • Updated:
    • 24 Nov 2016
    • Product/Version:
    • Core Protection Module 10.5
    • Core Protection Module 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
Summary

Resolve the unsuccessful Microsoft Cluster failover issue that happens when the CPM endpoint component, like OfficeScan client, is running and the cluster disks are locked.

Details
Public

To resolve this issue, please do the following:

  1. Open the ..Trend Micro\Core Protection Module\CpmConfig.ini file using a text editor, like Notepad.
  2. Add the following parameter under the [Global Setting] section:[Global Setting]

    TmfilterBypassDpmFilter=1

  3. Save and close the Config.ini file.
  4. Open the Registry Editor.

    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

  5. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TmFilter\Parameters and change the following key to “1”:

    "BypassDpmFilter"=1

  6. Close the Registry Editor.
  7. Restart the following services:
    • OfficeScan Real-time Scan
    • NT Listener Service
 
This procedure applies to Scan Engine (VSAPI) 9.5 and earlier versions.
Premium
Internal
Partner
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1060123
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