Trend Micro - Securing Your Journey to the Cloud Business
Support
Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Core Protection Module (CPM) endpoint component prevents Microsoft Cluster failover

    • Updated:
    • 15 Oct 2015
    • Product/Version:
    • Core Protection Module 10.5
    • Core Protection Module 10.6
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Server R2
    • Windows 2008 Standard
Summary

Resolve the unsuccessful Microsoft Cluster failover issue that happens when the CPM endpoint component, like OfficeScan client, is running and the cluster disks are locked.

Details
Public

To resolve this issue, please do the following:

  1. Open the ..Trend Micro\Core Protection Module\CpmConfig.ini file using a text editor, like Notepad.
  2. Add the following parameter under the [Global Setting] section:[Global Setting]

    TmfilterBypassDpmFilter=1

  3. Save and close the Config.ini file.
  4. Open the Registry Editor.

    Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.

  5. Go to HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\TmFilter\Parameters and change the following key to “1”:

    "BypassDpmFilter"=1

  6. Close the Registry Editor.
  7. Restart the following services:
    • OfficeScan Real-time Scan
    • NT Listener Service
 
This procedure applies to Scan Engine (VSAPI) 9.5 and earlier versions.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot
Solution Id:
1060123
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.