Summary
On the Summary section of the OfficeScan web console, the following error message appears:
Widget Framework Error: (adding user) Adding [users] failed:
SQLSTATE[HY000]: General error: 8 attempt to write a readonly databasecreating user failed
Details
The Widget Framework Error can be resolved by modifying the permissions for the following folders:
- ..\Trend Micro\OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\widget\repository\db\sqlite\
- ..\Trend Micro\OfficeScan\PCCSRV\Web_OSCE\Web_console\HTML\widget\repository\inc\class\common\crypt
To do this:
- Make sure that everyone has the following permissions:
- Read & execute
- List folder contents
- Read
- Write
- "IUSR" must have the following permissions:
- Read & execute
- List folder contents
- Read
- Write
- Modify
- After modifying the permissions, do the following:
- Close the current web browser.
- Restart the OfficeScan Master Service.
- Restart IIS Admin or Apache.
- Log in to the OfficeScan web console and verify that the widget is appearing properly.
If the issue persists, perform these additional steps:
- Make sure that “Everyone” has Full Control on the C:\Windows\Temp directory.
- Repeat steps 3 and 4.
