The error "The client package cannot be created" appears when creating an MSI installer package for OfficeScan 10.5

- Updated:
- 30 Dec 2019
- Product/Version:
- OfficeScan 10.6
- Platform:
- Windows 2008 Enterprise
- Windows 2008 Standard

Summary

The message "The client package cannot be created. Please make sure to specify the correct output file or source file." appears when running the Client Packager utility to create an MSI installer on a Windows 2008 Server. This happens after installing Patch 2.2 on the OfficeScan 10.5 server.

client package cannot be created

Details

To resolve the error:

Right-click the ClnPack.exe file and click Run as Administrator.

On the Windows 2008 Server, run OfficeScan 10.5 Server and open Server Manager.
On the left hand pane menu, click Roles > Select Web Server (IIS).
Find Role Services and select Add Role Services.
Enable Management Tools (IIS Management Console, IIS Management Scripts and Tools, Management Service).
Enable IIS 6 Management Compatibility (IIS 6 Metabase Compatibility, IIS WMI Compatibility, IIS 6 Scripting Tools,IIS 6 Management Console).
Click Next.
Click Install.
Once the services are installed, run the Client Packager utility to create the MSI installer package.

Restart the server when required.

If the issue persists, collect the IIS Logs/CDT Logs and contact Trend Micro Technical Support or your Technical Account Manager.

Rating:

Category:

Troubleshoot

Solution Id:

1060141

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