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Cannot disable real-time scan in OfficeScan clients

    • Updated:
    • 25 Apr 2016
    • Product/Version:
    • OfficeScan 10.6
    • Platform:
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows Vista 64-bit
    • Windows XP Home
    • Windows XP Professional
    • Windows XP Professional 64-bit
Summary

RealTime Scan in the OfficeScan client is still enabled even after disabling it from the OfficeScan server and the settings was deployed.

Details
Public

The Officescan RealTime Scan cannot be disabled if Outbreak Prevention Policy (OPP) has been deployed.

To successfully disable RealTime Scan, do the following:

  1. Go to Networked Computers > Outbreak Prevention Policy
  2. In the client tree in the Outbreak Prevention Policy column, check if OPP is enabled. It is enabled if a check mark appears on the computers.
  3. Disable Outbreak Prevention Policy. To do this:
    1. In the client tree, click the root domain icon to include all clients or select specific domains or clients.
    2. Click Restore Settings.
    3. Select Notify client users to inform users that the outbreak is over.
  4. Disable RealTime Scan by going to Networked Computers > Client management > Settings > Scan Settings > Real-time Scan Settings on the OfficeScan console.
Premium
Internal
Rating:
Category:
Configure
Solution Id:
1060176
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