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Recovering from a failed Full Disk Encryption (FDE) installation

    • Updated:
    • 24 Apr 2014
    • Product/Version:
    • Endpoint Encryption 3.0 Full Disk Encrypti
    • Platform:
    • Windows 7 32-bit
    • Windows 7 64-bit
    • Windows XP Professional
Summary
There are cases when computer fails to load after installing Endpoint Encryption. This is because the computer has not yet loaded Windows and encryption has not yet begun. To resolve this, you need to restore the Windows Master Boot Record (MBR). Once Windows loads, you can then uninstall FDE files.
Details
Public
Restoring Windows MBR on a decrypted computer
Option 1: This applies to a computer that does not boot to FDE.
  1. Access BIOS and set the HD mode to AHCI.
    Note: For more information about BIOS, you can visit this Microsoft solution article: BIOS: Frequently-Asked-Questions
  2. Exit and save out of BIOS. FDE should start and display the FDE Login Screen.
  3. Log in to FDE with a PolicyServer Administrator or Authenticator account.
  4. Click Access Recovery Console.
    Note: This is displayed approximately five (5) seconds after authenticating your login credentials.
  5. On the Recovery Console, select Restore Boot from the left menu. This will restore a Windows MBR.
  6. Select Exit to close the Recovery Console.
  7. Access BIOS and set the HD mode back to the original settings.
  8. Exit and save out of BIOS. Windows should load.
  9. Remove FDE Windows Files by following steps in Removing FDE Files section of this page.
Option 2: Access Recovery Console using Windows CD
  1. Start Windows from a Windows CD.
    Note: For more information about this, please visit this Microsoft solution article: Start Windows from a CD or DVD.
  2. Access the Recovery Console to get to command prompt.
    Note: For more information about Recovery Console, please visit this Microsoft solution article: How to install and use the Recovery Console in Windows XP
  3. On the command prompt, type the commands below corresponding to your Operating System to restore the MBR:
    For Windows Vista/7:
    • Bootrec /fixmbr
    • Bootrec /fixboot
    For Windows XP:
    • fixmbr
    • fixboot
  4. Exit.
  5. Restart the computer. Windows should load.
  6. Remove FDE Windows Files by following steps in Removing FDE Files section of this page.
Removing FDE Files 
Option 1: Run ArmorUninstall.exe
  1. Go to  C:\Program Files\Mobile Armor\DataArmor folder.
  2. Double-click on ArmorUninstall.exe.
  3. Follow the prompts to proceed.
  4. Restart the computer after completed. Computer should load Windows and FDE should be removed.
Option 2: Run msiexec using an elevated command prompt
  1. Open Windows Command Prompt with elevated permission (Run as Administrator).
  2. Type the following command and hit enter:
    msiexec /x{17BACE08-76BD-4FF5-9A06-5F2FA9EBDDEA}
    This will remove FDE files.
    Note: Only Run the above command in a fully decrypted computer.
  3. Restart computer after completed. Computer should load Windows and FDE should be removed.
Premium
Internal
Rating:
Category:
Configure; Troubleshoot; Install; Uninstall
Solution Id:
1060203
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