Summary
The SMEX activation code usually synchronizes with Trend Micro's Online Registration to automatically update the license expiration date. However, there are cases where you need to manually update the activation code, such as in environments where SMEX is running on a server with no Internet connection and is not managed by Control Manager.
This article details how to manually update the SMEX activation code on servers without Internet connection.
Details
To update the SMEX Activation Code offline:
- Open the Registry Editor of the source Exchange Server running a valid full version of SMEX.
Important: Always back up the whole registry before making any modifications. Incorrect changes to the registry can cause serious system problems.
- Export the following registry hive to the smex_ac.reg file:
[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion]
- Open the smex_ac.reg file in Notepad or any text editor. It should display contents that show something similar to this:
Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion]"DebugLevel"=dword:00000003"HomeDir"="C:\\Program Files\\Trend Micro\\Smex\\""SharedResPool"="C:\\Program Files\\Trend Micro\\Smex\\SharedResPool""SERVERGUID"="7664249a-d6a1-445e-969c-ddea2283c471""ServerIP"="127.0.0.1""IsCluster"=dword:00000000"DebugLogCount"=dword:0000000a"VSAPIVersion"="8.700.1004"
- Delete all the parameters except "PR_Profile", "PR_LastUpdated", and "PR_AC". The edited file should now look like this:
Windows Registry Editor Version 5.00[HKEY_LOCAL_MACHINE\SOFTWARE\TrendMicro\ScanMail for Exchange\CurrentVersion]"PR_Profile"=hex:01,01,1b,1b,1d,1b,1b,6d,1b,1b,1b,03,1b,1b,63,1b,1b,1b,00,14,\10,6e,17,69,03,03,00,03,17,1e,0f,1d,1e,1e,0a,1d,0c,17,1e,1e,1e,1e,1b,6e,6c,\1b,00,1e,14,1e,14,10,6e,17,69,03,1b,00,1b,17,1b,0f,1b,1e,1b,1b,70,1b,1e,e9,\1d,1b,7d,1b,d0,1b,9b,1b,1b,1e"PR_LastUpdated"=hex:0c,00,00,00,13,00,00,00,10,00,00,00,13,00,00,00,00,00,00,\00,13,00,00,00,05,13,00,00,13,00,00,00,00,00,00,00"PR_AC"="SS-1234-56789-01234-ABCDE-FGHIJ-KLMN"
- Save the modified smex_ac.reg file.
- Copy the modified smex_ac.reg file locally to the target SMEX server whose license you need to update.
- On the target server, stop the SMEX Master Service.
- Double-click the smex_ac.reg file to merge the registry keys into the server's current registry settings.
- Restart the SMEX Master Service.
- Log in to the SMEX web console. Under the Product Licenses section, the activation code's expiration date should be updated accordingly.
If the Exchange server is a cluster server, then apply the smex_ac.reg keys on all cluster nodes where SMEX is installed.
