"Error: code 3" appears when clicking on the Worry-Free Business Security Services (WFBS-SVC) Agent tray icon

- Updated:
- 11 May 2017
- Product/Version:
- Worry-Free Business Security Services 5.7
- Worry-Free Business Security Services 6.1
- Worry-Free Business Security Services for Dell 5.6
- Platform:
- N/A N/A

Summary

Resolve the issue where you get "Error: code 3" upon clicking on the WFBS-SVC Agent tray icon. Below is the full error message:

Your computer is installed with Trend Micro protection.

You have not yet activated this protection. If you are the administrator, go to the Worry-Free Business Security Services console to continue the activation. If you are the regular user, continue the activation by clicking the Activation link again in your email. (Error code: 3)

Details

The error code occurs because you were not able to complete the WFBS-SVC Agent activation process during registration.

To resolve the issue:

Log in to the WFBS-SVC console.
Click Devices > Add Devices.
Click the Install button to activate or install the WFBS-SVC agent on the computer.

Rating:

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Solution Id:

1060487

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