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"An update session is in progress..." appears when downloading Security for Mac (TMSM) installer in OfficeScan (OSCE)

    • Updated:
    • 17 Oct 2016
    • Product/Version:
    • OfficeScan 10.6
    • OfficeScan 11.0
    • OfficeScan XG.All
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Enterprise 64-bit
    • Windows 2003 Standard
    • Windows 2003 Standard 64-bit
    • Windows 2008 Enterprise
    • Windows 2008 Server Core
    • Windows 2008 Standard
Summary

The message "An update session is in progress. Please try again later." appears when attempting to download the TMSM installer on the OfficeScan server.

An update session is in progress

Click image to enlarge.

Details
Public

The message appears when OfficeScan is busy checking for possible updates. To successfully install the plug-ins, temporarily disable the OfficeScan updates.

  1. Disable the server scheduled update.
    1. Log on to the OfficeScan server management console.
    2. Go to Updates > Server > Scheduled Update.
    3. Deselect the Enable Scheduled Update option.
    4. Click Save.
  2. Disable Smart Protection Update.
    1. On the OfficeScan server management console, go to Administration > Smart Protection > Integrated Server.
      For OfficeScan 10.6 and below, go to Smart Protection > Integrated Server.
    2. Deselect the Enable Scheduled Updates option.
    3. Click Save.
  3. Restart the following services:
    • OfficeScan Master Service
    • OfficeScan Plug-in Manager Service

    At this point, OfficeScan server should be downloading Trend Micro Security for Mac installer from the update source.

  4. Go back to the Plug-in Manager page and download the installer for Trend Micro Security for Mac.
  5. Once download is complete, restore configured update settings.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1060526
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