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"The Account is expired." with error code 1331 appears when moving SPNT NS to another SPNT IS

    • Updated:
    • 28 Aug 2015
    • Product/Version:
    • ServerProtect for Microsoft Windows/Novell Netware 5.8
    • Platform:
    • Windows 2003 Enterprise
    • Windows 2003 Standard
    • Windows 2008 Enterprise
    • Windows 2008 Standard
Summary

When trying to move a normal server to another information server, you get the following authentication error:

"The Account is expired."

Checking the Debug Log of the SPNT IS, you will see the following:

3772: 2636:0502140505351:SPNT(00001000):GetNewISFromIni()=[]
3772: 2636:0502140509242:SPNT(00001000):CMON_RegisterConsole [10.1.17.34] return 0
3772: 2636:0502140509258:SPNT(00001000):CMD:d, 0
3772: 2636:0502140509258:SPNT(00001000):CMD_GET_AGENT_LISTEN_IPXADDR success
3772: 2636:0502140514867:SPNT(00001000):CMD:1003, 0
1720: 2848:0502140514867:SPNT(00000100):<<< Receive Command 1003 >>>
1720: 2848:0502140514867:SPNT(00000100):CConnectClient::IO Server=AGDEHENVWI11 Command=0x000A0006 Start
1720: 2848:0502140514867:SPNT(00000010):RpcCln5(000A0006,668)
1720: 2848:0502140514867:SPNT(00000010):CStRpcClient::EncryptedRpcIO begin! dwFuncNum[0x000a0006], pBufIn[0x0249f99c], dwIn[668], dwOut[668]
1720: 2848:0502140514867:SPNT(00000004):CMON_GetNSKeyFromIS begin, Server[AGDEHENVWI11]
1720: 2848:0502140514867:SPNT(00000004):GetNSKeyFromIS end, Server[AGDEHENVWI11], dwRet[0]
1720: 2848:0502140514867:SPNT(00000004):CMON_GetNSKeyFromIS end, Server[AGDEHENVWI11], dwRet[0]
1720: 2848:0502140514867:SPNT(00000010):CStRpcClient::EncryptedRpcIO end! dwFuncNum[655366], pBufIn[0x0249f99c], dwIn[668], dwEncryptBufSize[788], dwOut[668], dwRet[0]
1720: 2848:0502140514867:SPNT(00000010):RpcCln5(000A0006,668) = 0
1720: 2848:0502140514867:SPNT(00000100):CConnectClient::IO Server=AGDEHENVWI11 Command=0x000A0006 Stop [0]
1720: 2848:0502140514867:SPNT(00000100):[AGDEHENVWI11] CMD_GET_SERVER_INFO [0]
3772: 2636:0502140516117:SPNT(00001000):CMD:11014, 533
1720: 2848:0502140516101:SPNT(00000100):<<< Receive Command 11014 >>>
1720: 2848:0502140516101:SPNT(00000004):CMON_GetNSKeyFromIS begin, Server[AGDEHENVWI11]
1720: 2848:0502140516101:SPNT(00000004):GetNSKeyFromIS end, Server[AGDEHENVWI11], dwRet[0]
1720: 2848:0502140516101:SPNT(00000004):CMON_GetNSKeyFromIS end, Server[AGDEHENVWI11], dwRet[0]
1720: 2848:0502140516101:SPNT(00000004):CMON_GetRemoteISKey begin..., ServerName[AGDEHENVAV03] UserName[rz-admin]
1720: 2848:0502140516101:SPNT(00000004):Enter CMON_RegGetUserNamePassword()
1720: 2848:0502140516101:SPNT(00000004):[TW13254] FIX
1720: 2848:0502140516101:SPNT(00000004):[TW13254] CMON_RegGetUserNamePassword domain len =32 ,8
1720: 2848:0502140516101:SPNT(00000004):Leave CMON_RegGetUserNamePassword(), L1, UN:BECHTLE.NET\HOLGER.SCHNEEWEIS-AD, ret=0
1720: 2848:0502140516101:SPNT(00000004):#57410-###-In My_Impersonate() USR:HOLGER.SCHNEEWEIS-AD, DOM:BECHTLE.NET.  SimpleLogon[0]

1720: 2848:0502140516101:SPNT(00000004):###-In My_Impersonate() LOGON32_LOGON_BATCH fail
1720: 2848:0502140516117:SPNT(00000004):###-In My_Impersonate() LOGON32_LOGON_SERVICE fail
1720: 2848:0502140516117:SPNT(00000004):###-In My_Impersonate() LOGON32_LOGON_INTERACTIVE fail, dwErr=1331
1720: 2848:0502140516117:SPNT(00000004):###-In My_Impersonate() Okay, ret=1331
1720: 2848:0502140516117:SPNT(00000004):My_Impersonate(USR:HOLGER.SCHNEEWEIS-AD, DOM:BECHTLE.NET) ==> [1331].
1720: 2848:0502140516117:SPNT(00000004):CMON_SvcImpersonateUser()==> My_Impersonate(1331)
1720: 2848:0502140516117:SPNT(00000004):CMON_GetRemoteISKey ==> CMON_SvcImpersonateUser failed [1331]
1720: 2848:0502140516117:SPNT(00000100):CRpcServerThread::CMD_MOVE_NS_TO_ANOTHER_IS_EX failed, since retrieve remote IS[AGDEHENVAV03] GUID error[1331]
1720: 2848:0502140516117:SPNT(00000100):Command=00011014 Return=[1331 (00000533)]
1720: 1848:0502140519351:SPNT(00000100):CRpcServerThread::Run Total Test Server Num = 0
1720: 1848:0502140519351:SPNT(00000100):CRpcServerThread::RpcAgentConnect Start
1720: 1848:0502140524382:SPNT(00000100):CRpcServerThread::RpcAgentConnect Stop
1720: 1848:0502140524382:SPNT(00000100):CRpcServerThread::CheckOldRpc, old RPC channel has already been disabled

Details
Public

System Error 1331 is also equivalent to "Logon failure: account currently disabled" error message.

 
Please do the steps in ServerProtect Information Server encounter a backup login error before doing the steps below.

To resolve this issue, you need to delete the disabled computer account in Active Directory Users and Computers.

For more information about this issue, you can visit the following Microsoft KB article:

"Logon Failure: Account Currently Disabled" and "System Error 1331" Error Messages.

Premium
Internal
Rating:
Category:
Configure; Install; Update; Migrate
Solution Id:
1060634
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