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"Incompatible system" appears to Worry-Free Business Security Services (WFBS-SVC) users with Android version 2.2 and above

    • Updated:
    • 31 Jan 2018
    • Product/Version:
    • Worry-Free Business Security Services 5.7
    • Worry-Free Business Security Services 6.2
    • Worry-Free Business Security Services 6.3
    • Platform:
    • N/A N/A
Summary

Know how to resolve the issue where WFBS-SVC misidentifies the OS version of certain Android devices. As a result, users with Android version 2.2 or above get the following error message:

Incompatible System

Details
Public

The issue happens when the User-Agent of the browser has been modified. To resolve this issue, update the User-Agent to Android. Refer to the device’s documentation for more information.

Premium
Internal
Rating:
Category:
Configure
Solution Id:
1060694
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