Sign In with your
Trend Micro Account
Need Help?
Need More Help?

Create a technical support case if you need further support.

Using xSP web Services Client to transfer domains between accounts in Hosted Email Security (HES)

    • Updated:
    • 6 Apr 2014
    • Product/Version:
    • Hosted Email Security - Inbound Filtering 1.9.8
    • Hosted Email Security 1.9.8
    • Hosted Email Security 2.0
    • Platform:
    • N/A N/A
Summary
Move a domain from one xSP account to another using the xSP web Services Client in HES.
Note: The "delete-domain" method only detaches a domain from its original account. Domain will still exist in Hosted Email Security and cause provision failure when re-adding the domain.
Details
Public
To transfer a domain from an xSP account to another:
  1. Redirect domain's MX record to its own mail servers. This prevents domain's mail traffic from being impacted
  2. In Ruby client, use "deprovision-domain" method to deprovision the domain from Hosted Email Security.
    Note: It will take around 15 minutes to finish this process.
  3. Use "add-domain" method to re-add the domain to another xSP account.
Premium
Internal
Rating:
Category:
Configure; Migrate
Solution Id:
1060696
Feedback
Did this article help you?

Thank you for your feedback!

To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.

If you need additional help, you may try to contact the support team. Contact Support


To help us improve the quality of this article, please leave your email here so we can clarify further your feedback, if neccessary:
We will not send you spam or share your email address.

*This form is automated system. General questions, technical, sales, and product-related issues submitted through this form will not be answered.


Need More Help?

Create a technical support case if you need further support.