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Unable to access thin clients when running on VMware view in Deep Security

    • Updated:
    • 14 Dec 2015
    • Product/Version:
    • Deep Security 8.0
    • Deep Security 9.0
    • Deep Security 9.5
    • Deep Security 9.6
    • Platform:
    • Windows 7 32-bit
    • Windows XP Professional
Summary

Whenever a security profile with firewall is assigned, users are unable to access their desktops through thin clients running on VMware view. They experience the following:

  • Black screen upon login.
  • Desktop is not loading completely.
Details
Public

The cause of the issue is under investigation. As a workaround, bypass the VMware view remote connection.

  1. Open the Deep Security Manager (DSM) then expand Components.
  2. Do the following:
    • For Deep Security 8.0: Click Port Lists > New.
    • For Deep Security 9.0: Click Lists > Port Lists > New.
  3. Name the list “VMVIEW”.
  4. Add the ports listed in this VMware KB article: Network connectivity requirements for VMware View Manager 4.5 and later
    It shows the ports that need to be bypassed, but you can just choose the ports that your environment needs. For example: ports 443,4001, and 4172.
  5. Choose UDP+TCP as the protocol.
  6. Create a new Firewall Rule (Incoming) with the following properties:
    • Action: Bypass
    • Packet destination: Port > Port List and select the port list created in Step 2.
  7. Create a new Firewall Rule (Outgoing) with the following properties:
    • Action: Bypass
    • Packet source: Port > Port List and select the port list created in Step 2.
Premium
Internal
Rating:
Category:
Troubleshoot
Solution Id:
1060702
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