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"The Security Server cannot be installed...reboot the computer before proceeding" appears when installing WFBS 7.0 SP1

    • Updated:
    • 8 Sep 2017
    • Product/Version:
    • Worry-Free Business Security Standard/Advanced 7.0
    • Worry-Free Business Security Standard/Advanced 8.0
    • Worry-Free Business Security Standard/Advanced 9.0
    • Worry-Free Business Security Standard/Advanced 9.5
    • Platform:
    • Windows 2008 Enterprise
    • Windows 2008 Essential Business Server
    • Windows 2008 Small Business Server
    • Windows 2008 Standard
    • Windows 2011 Small Business Server Essentials
    • Windows 2011 Small Business Server Standard
Summary

When you try to install Worry-Free Business Security (WFBS) 7.0 Service Pack (SP) 1 on Windows 2011 Server, the following error message appears:

The Security Server cannot be installed on this computer because the system has installed a Windows Update without having been rebooted. Please reboot the computer before proceeding.
Click Finish to exit the Setup Wizard.

Trend Micro Worry-Free Business Security Setup

Restarting the computer several times does not fix the error.

Details
Public

This issue happens because enabling IIS 7.0 features such as CGI or IIS 6 Management Compatibility requires Windows to restart to apply the changes. In this case, WFBS setup is unable to configure the web site without the restart.

To resolve the issue:

  1. Using Windows explorer, go to %tmp%\OSCETEMP. To identify the directory where the tmp folder is located, open a command prompt and run "echo %tmp%".
  2. Locate and open the SVCINFO.log file with a text editor.
  3. Change the value of "IIS_Config_Need_Reboot" from "1" to "0" and save the file.
  4. Run again the WFBS 7.0 SP1 installation.
 
Deleting the SVCINFO.log file and then running the installation again may also work.
Premium
Internal
Rating:
Category:
Install
Solution Id:
1060706
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